PPC agency support and contact
The fastest way to reach our team is email. Write to [email protected] and a paid media specialist reads your message and replies with a specific answer, not a form letter.
Email our paid media team
Send any question about plans, onboarding, billing or your campaigns to [email protected]. This is our only contact address, and every message reaches people who work on campaigns every day.
We reply on business days. Most questions about pricing, channels or access setup get a complete answer in the first reply, so you do not have to wait for a meeting to move forward.
Help inside the client panel
If you are already a client, the quickest route is the messages tab in your client panel. Your specialist sees the message next to your campaigns, your brief and your tracking setup, so the answer comes with full context.
The panel also keeps your weekly written notes, monthly reviews, approvals for new ad creatives and the guided steps for granting partner or agency access in each ad platform. Everything stays in one written thread you can come back to.
Enterprise clients have a response SLA of 4 business hours for panel messages and email, handled by their named account lead.
What to include in your email
A few details let us answer in one reply instead of three.
- The website URL you want to advertise.
- The paid channels you run today or plan to run, such as Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads, Microsoft Ads or YouTube Ads.
- Your approximate monthly ad spend and the goal that matters most (sales, qualified leads, booked appointments, pipeline).
- For existing clients, the account email you use in the panel and the campaign or invoice your question is about.
- Screenshots if something looks wrong in a dashboard or an ad platform.
Please never send passwords or full card numbers by email. Ad platform access is granted from inside each platform, and we never need your login.
How we work without calls
PaidCampaigns is fully self-serve. There is no phone line, no call booking and no contact form. You pick a plan on the ppc management pricing page, pay online, fill in the brief in the client panel and grant access with guided steps. From there we talk in writing, which keeps every decision documented.
If you want to see how onboarding works before writing to us, read managed ppc or browse the ppc agency faq. You can also try the campaign plan builder on the ppc agency homepage, which drafts a personalised paid media plan for your business.
Start with a plan or a question
Email us anytime, or skip ahead and choose the plan that fits your spend.