Payments are final
All payments for PaidCampaigns plans are final. A subscription fee pays for our team's work during the billing period it covers: onboarding and audit, strategy, creative production, media buying, landing pages, tracking and reporting. That work starts as soon as the period begins, so fees already paid are not refunded.
This applies to monthly plans, annual prepayments, the spend-based option and fees for managed spend above an Enterprise cap.
Exceptions
We issue a refund only in these cases.
- Double charge: you were charged twice for the same billing period. We refund the duplicate payment.
- Unauthorized charge: a charge you did not authorize, confirmed after review. We refund the charge and secure the account.
- Total service failure: we did not deliver the service at all during a paid period for reasons on our side. We refund the fee for that period.
A refund in these cases goes back to the original payment method.
Cancellation does not refund the current period
You can cancel anytime in the client panel. Cancellation stops the next renewal and takes effect at the end of the current paid period. Our work continues until that date, and the payment for the current period is not refunded, including the unused part of an annual prepayment.
Moving to a lower plan takes effect from the next billing period and does not create a refund for the current one.
Ad spend is outside our refunds
Ad spend is billed by the advertising platforms directly to your own payment method, in your own ad accounts. We never receive or resell it, so we cannot refund it. Questions about platform charges, invalid clicks or billing credits are handled by each platform under its own rules, and our team helps you prepare such requests.
Consumers in the European Union
If you are a consumer in the European Union, your right of withdrawal from a service contract ends once the service has been fully performed or, when you asked us to start immediately and confirmed that you lose the right of withdrawal, from the moment we start the work. Until then you keep that statutory right.
How to request an exception
Email [email protected] from the address linked to your account. Include the invoice or charge date, the amount and a short description of what happened. We review every request and reply on business days with a decision and, when a refund is approved, the expected processing time.
Related documents are our Terms of Service and Privacy Policy. Plan details are on the ppc management pricing page.